Terms and Conditions

Last updated  May 01, 2026



These Legal Terms constitute a legally binding agreement made between you, whether personally or on behalf of an entity ("you"), and BARF time, concerning your access to and use of the Services. You agree that by accessing the Services, you have read, understood, and agreed to be bound by all of these Legal Terms. IF YOU DO NOT AGREE WITH ALL OF THESE LEGAL TERMS, THEN YOU ARE EXPRESSLY PROHIBITED FROM USING THE SERVICES AND YOU MUST DISCONTINUE USE IMMEDIATELY.



TABLE OF CONTENTS

1. THE TERMS
2. INFORMATION ABOUT US AND HOW TO CONTACT US
3. OUR CONTRACT WITH YOU
4. OUR SERVICES
5. DELAYS
6. YOUR RIGHTS TO MAKE CHANGES
7. OUR RIGHTS TO MAKE CHANGES
8. PRICE AND PAYMENT
9. YOUR RIGHTS TO END THE CONTRACT
10. HOW TO END THE CONTRACT
11. OUR RIGHTS TO END THE CONTRACT
12. IF THERE IS A PROBLEM WITH THE SERVICES
13. OUR RESPONSIBILITY FOR LOSS OR DAMAGE SUFFERED BY YOU
14. HOW WE MAY USE YOUR PERSONAL INFORMATION
15. RECORDING AND PRIVACY
16. OTHER IMPORTANT TERMS
17. CONTACT US
DISCLAIMER 




1. THE TERMS

1.1 What these terms cover

These are the full terms and conditions that apply when we supply our online dog nutrition consultation services to you.


1.2 Why you should read them

Please read these terms carefully before you book or use any of our services. They explain who we are, how the services work, how the contract between us can be changed or ended, what happens if there is a problem, and other key information.


1.3 Important points to note

While every clause matters, we particularly draw your attention to: the important warnings and assumptions in the Services section (especially clauses 4.3–4.8); our limits on liability (see clause 13); the restricted licence you receive to use any diet plans or recipes we create for you (see clause 15.6).



2. INFORMATION ABOUT US AND HOW TO CONTACT US

2.1 Who we are

We trade as BARF Time and provide online consultations focused on BARF (biologically appropriate raw food) and raw feeding nutrition advice for dogs.


2.2 How to contact us

You can reach us by email at woof@barftime.co.uk or by phone on +44 7770 300800.


2.3 How we may contact you

We may contact you by telephone, email, or the postal address you gave us when you booked. If you have given permission, we may also use messaging apps or other agreed channels.


2.4 “Writing” includes emails.

Any reference in these terms to “writing” or “written” includes emails and other electronic messages.



3. OUR CONTRACT WITH YOU

3.1 Your booking

You can book our services through the booking form or contact methods shown on our website or by emailing us directly.


3.2 When the contract is formed

A contract between us is created when we send you a confirmation email accepting your booking.


3.3 If we cannot accept your booking

If we are unable to accept your booking (for example, due to capacity limits we could not reasonably have anticipated), we will let you know as soon as possible and will not charge you for the service.



4. OUR SERVICES

4.1 Description of services

We offer online consultations that provide personalised BARF and raw feeding nutrition guidance for dogs. The exact scope of each package is described on our website and may be updated from time to time.


4.2 What is normally included

After you book, we will typically:

   ・send you a detailed health and lifestyle questionnaire (to be completed before the consultation);

   ・arrange a video or phone consultation at an agreed time;

   ・supply you with meal guidelines, along with supporting feeding tips;


4.3 Important assumptions

All advice is based on the information you supply and assume your dog is in good health with no underlying medical conditions. You confirm that the details you provide in the questionnaire and during the consultation are true, complete, and accurate.


4.4 Not therapeutic use

Our services and any plans or recipes supplied are for general nutritional guidance only and are not intended to treat, cure, or manage any disease or medical condition.


4.5 Veterinary advice required

Our consultations and plans are not a substitute for professional veterinary care and do not replace the advice of your vet.


4.6 Choice of plan

The final nutrition plan we provide is at our professional discretion based on the information you give us. You are not entitled to a refund simply because the plan differs from what you expected.


4.7 If the service is not suitable

If, in our reasonable opinion, our services are not appropriate for your dog’s circumstances, we will tell you and may recommend that you seek further veterinary or specialist advice instead.


4.8 Technical requirements

You are responsible for having a suitable device, stable internet connection, and a quiet private space for any video consultation. We are not liable if the service cannot be delivered because of problems with your equipment or connection. If the video link fails, we may switch to a phone consultation at our discretion.



5. DELAYS

We are not responsible for delays caused by events outside our reasonable control. If a delay occurs, we will contact you as soon as possible and take reasonable steps to minimise its impact. If the delay is likely to be substantial, you may contact us to cancel the contract and request a refund for any services you have paid for but not yet received.



6. YOUR RIGHTS TO MAKE CHANGES

If you want to change the services you have booked, please contact us as soon as possible. We will let you know whether the change is possible and, if so, what effect it will have on price, timing, or any other aspect of the service. If we cannot accommodate the change or if the consequences are not acceptable to you, you may cancel the contract (see clause 9).



7. OUR RIGHTS TO MAKE CHANGES

7.1 Minor changes

We may make small changes to the services to reflect changes in law or to make minor technical improvements. These will not affect your use of the services.


7.2 Significant changes

If we need to make more substantial changes, we will notify you in advance. You may then choose to end the contract before the changes take effect and receive a refund for any services paid for but not yet provided.



8. PRICE AND PAYMENT

8.1 Price

The price for our services is the amount shown at the time of booking (or the amount we have quoted to you). All prices are inclusive of any applicable taxes unless stated otherwise.


8.2 Price errors

We take reasonable care to ensure prices are correct. If we discover an obvious error in the price after you have booked, we will contact you and give you the option to proceed at the correct price or cancel and receive a full refund.



9. YOUR RIGHTS TO END THE CONTRACT

9.1 Ending because of something we have done

You may end the contract immediately and receive a full refund for any services not yet provided if:
   ・we have told you about an error in the price or description and you do not wish to continue;

   ・there is a significant risk of delay outside our control; or

   ・you have a legal right to end the contract because of our actions.


9.2 Changing your mind and ending the contract when we are not at fault

48 hours notice: You may cancel for any reason within 48 hours prior to the time of the appointment; this won't incur any penalties.

Less than 48 hours: If you cancel less than 48 hours prior to the appointment, you wil be charged 50% of the price of your appointment, unless you cancel on the day of the appointment, in which case you'll be charged the full amount.

Forgetting your appointment: If you forget to cancel your appointment and/or forget to join the online consultation, the full amount will be charged.



10. HOW TO END THE CONTRACT

10.1 How to tell us

To cancel, contact us by email at woof@barftime.co.uk or by phone on +44 7770 300800. Please include your name, booking reference, and reason for cancelling.


10.2 Refunds

We will process any refund using the original payment method. Refunds will normally be issued within 14 days of receiving your cancellation notice (subject to any deductions permitted under these terms).



11. OUR RIGHTS TO END THE CONTRACT

We may end the contract at any time by writing to you if:

   ・you do not pay when due and fail to pay within 14 days of a reminder;
   
   ・you do not provide the information we reasonably need to deliver the service;

   ・you miss the agreed consultation time without prior agreement;

   ・you behave towards us in an abusive, threatening, or inappropriate manner; or

   ・you make excessive use of any follow-up support included in your package.



12. IF THERE IS A PROBLEM WITH THE SERVICES

If you have any questions or concerns about the service you received, please contact us promptly by email or phone using the details above. We are legally required to provide services with reasonable care and skill.



13. OUR RESPONSIBILITY FOR LOSS OR DAMAGE SUFFERED BY YOU

13.1 Limit on liability

Our total liability to you will not exceed the total amount you paid us for the services that gave rise to the claim. We are only responsible for foreseeable loss or damage caused by our breach of these terms or our failure to use reasonable care and skill.


13.2 What we do not exclude

Nothing in these terms excludes or limits our liability for death or personal injury caused by our negligence, fraud, or any other liability that cannot legally be excluded.


13.3 Business losses

Our services are supplied for private, domestic use only. We have no liability for any business losses (such as loss of profit, business interruption, or loss of opportunity).


13.4 Third-party actions

We are not responsible for any loss or damage caused by any third party you choose to involve (even if we suggested or referred them).



14. HOW WE MAY USE YOUR PERSONAL INFORMATION

14.1 Use of your information

We will use the personal data you provide only to deliver the services and to process your payment.


14.2 Marketing and aggregated data

With your consent, we may occasionally send you information about similar services. You agree that we may use anonymised, aggregated data for our own research and service improvement purposes.


14.3 Sharing data

We will not share your personal information with third parties except where necessary to provide the service you requested, where you have consented, or where required or permitted by law.



15. RECORDING AND PRIVACY

15.1 Prohibition of Recording

You are strictly prohibited from recording, filming, or taking screenshots of any online video consultations. This includes, but is not limited to, the use of screen-recording software, external cameras, or audio recording devices.


15.2 Confidentiality and Privacy

All consultations are strictly confidential and are intended solely for the private use of the Client and the Consultant. No part of the session, including shared documents, video, or audio content, may be shared, broadcast, or published on social media or any other public or private platform without express written consent from the Consultant.


15.3 Intellectual Property

The content, advice, and materials delivered during the consultation remain the intellectual property of the Consultant. Unauthorized recording or distribution constitutes a breach of these Terms and Conditions and may result in legal action or the immediate termination of services without a refund.



16. OTHER IMPORTANT TERMS

16.1 Transfer of the contract

We may transfer our rights and obligations under this contract to another organisation. We will always notify you in writing if this happens and it will not affect your rights.


16.2 Force majeure

We will not be liable for any failure or delay caused by events beyond our reasonable control.


16.3 Updates to these terms

We may update these terms from time to time. The version in force at the time you book or use the services will apply. It is your responsibility to check the current terms before booking.


16.4 Transfer of your rights

You may not transfer your rights or obligations under these terms to anyone else without our prior written consent.


16.5 No rights for third parties

This contract is between you and us. No other person has any rights to enforce any of its terms.


16.6 Intellectual property

All copyright and other intellectual property rights in the diet plans, recipes, and any other materials we create for you belong to BARF Time. We grant you a limited, non-transferable, non-exclusive licence to use those materials for your own dog’s personal, domestic purposes only. You may not copy, reproduce, publish, or share them with any third party or use them for any commercial purpose.


16.7 Entire agreement

These terms represent the whole agreement between us and replace any previous discussions or agreements.


16.8 If any part is illegal

If any court decides that any part of these terms is unenforceable, the rest of the terms will continue to apply.


16.9 No waiver

If we do not enforce any right immediately, it does not mean we cannot enforce it later.


16.10 Governing law

These terms are governed by the laws of England and Wales. Any disputes will be subject to the exclusive jurisdiction of the courts of England and Wales.



17. CONTACT US

In order to resolve a complaint regarding the Services or to receive further information regarding use of the Services, please contact us at: woof@barftime.co.uk




DISCLAIMER

Nothing on this website constitutes veterinary advice, medical advice, or a professional diagnosis. I do not examine your dog, review medical records, or provide individualized veterinary recommendations. Any advice or recommendations given are general in nature and based on my experience and research as a raw dog nutrition consultant.
Decisions regarding your dog’s health and nutrition are ultimately your responsibility.
While many dogs thrive on properly balanced raw diets, individual results vary. I make no guarantees or warranties regarding the outcomes of following any advice, meal plans, or services provided on this website. Success depends on many factors, including proper implementation and your dog’s unique physiology.
Raw food diets involve handling uncooked meat, bones, and organs. Proper food safety practices (such as safe handling, storage, and cleaning) are essential to minimize the risk of foodborne illness to your dog and your household.
To the fullest extent permitted by law, BARF time, its owners, employees, contractors, and affiliates shall not be liable for any direct, indirect, incidental, consequential, or special damages arising from the use of this website, reliance on any information provided, or implementation of any dietary recommendations. By using this website or purchasing any services/products, you agree that you have read, understood, and accepted this Disclaimer. You acknowledge that you are solely responsible for any decisions made regarding your dog’s diet and health. If you do not agree with this disclaimer, please do not use this website or its services.

If you have any questions about these Terms and Conditions, please contact us before booking.
BARF Time
woof@barftime.co.uk
+44 7770 300800